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FREQUENTLY ASKED QUESTIONS
We deliver within a 40-mile radius of our Lincolnshire base (NG32 3QB). Orders placed outside this area will be cancelled and refunded. If you are unsure whether your address falls within our delivery zone, please contact our team before placing an order.
Delivery is free on orders over £300 when you apply the code FREEDELIVERY at checkout. A standard delivery charge of £25 applies to orders below this amount.
We will contact you shortly after your order is placed to arrange delivery. Orders are delivered on an agreed date and time within 7 business days of the order date.
In many cases, yes. We operate a range of trailer sizes to help us reach yards with tighter entrances or limited access. If you have any concerns about access, please contact us before ordering so we can ensure the most suitable vehicle is arranged.
Not always. Many customers provide clear instructions for a safe unloading area. Please include any important delivery notes in the Additional Information box at checkout.
Where possible, we will work with you to arrange a convenient delivery window and will confirm the details after your order is placed.
We accept secure online payments for a quick and convenient checkout. Alternatively, you may pay by:
• Cash on delivery
• Bank transfer
Orders using these payment methods must be placed through our manual order form.
Manual orders allow us to arrange alternative payment methods, coordinate collections, and manage any specific delivery requirements to ensure everything runs smoothly.
Please use the manual order form if you wish to:
• Pay by cash or bank transfer
• Arrange a collection
• Discuss delivery access
• Place a larger or more complex order
Our team will guide you through the process.
Yes — we offer pre-arranged collection from our Lincolnshire location. Collection orders must be placed via the manual order form so a suitable time can be organised.
Yes — bulk orders typically provide better value per bale and are ideal for professional yards or customers managing multiple horses.
Yes. We are VAT registered, so if you are also VAT registered you can reclaim VAT on all eligible products in line with current regulations.
Bulk purchasing can therefore provide an additional financial advantage for VAT registered businesses.
Bulk orders are popular with:
• Professional yards
• Livery stables
• Trainers
• Breeders
• Customers with several horses
If you require ongoing supply, our team will be happy to assist.